F.A.Q

Frequently Asked Questions

  • Can a subscription once taken be paused?

    Yes. If your child is going on a vacation or travelling somewhere in the following month(s), please do let us know. We'll hold your subscription until further notice from you.

     

    Pause will be affected for the boxes not out for delivery from Kitucate’s assembly office.

     

    You can write to us at wanowarie.pune@kitucate.com, call us at +91 73783 95909.

  • Can child perform all the activities in the kits independently?

    Every child is different. The Kits designed by Kitucate have been with keeping in mind to be age-appropriate for your child. Typically, younger children will require some support from parents while the older children would be able to do most of the activities on their own. Activities requiring parental guidance (e.g. use of sharp items such as scissors) will be clearly indicated in the manuals provided in the kit.

  • Can I buy membership plan online?

    Yes, Kitucate’s membership can be available to purchase online.

    For any assistance, please call or whatsapp at +91 73783 95909 or email at wanowarie.pune@kitucate.com

  • Can I cancel my subscription any time?

    Yes, you can cancel a subscription any time.

     

    If you are unhappy with the products or services, please feel free to provide your feedback to us and we will do possible updates to make it better.

     

    If you still want to cancel your subscription for other reasons, you can still do so. Refund in this case will be calculated based on the monthly box values and balance amount will be refunded to you within next 10 working days.

  • Can I track my orders?

    Yes you can. Order tracking link will be emailed to you or you will find it in the ‘my order’ tab.

  • How do I place an order?

    Just add a product to your cart, and proceed to checkout. The checkout process is fairly simple and self-guided. You have a number of payment options for your convenience.

  • How do you ensure that the box reached is age appropriate for my child?

    Based on the research, Kitucate has divided three levels of complexity in the kits please include age of child in the details you provide and a correct level of kits will be shipped to your door steps.

  • How long an order typically takes to ship?

    Once payment is confirmed, your order gets confirmed. We ship all confirmed orders on the same day or next day. In case there is a delay from our end, you will be notified within 24 hours of your order being confirmed with us.

  • How long do orders take to get delivered?

    We strive to deliver within seven business days. However for most metro cities, your order will be delivered within 2-3 business days, and 2-5 business days for tier2 and 3 cities. For pin codes serviced by government post may experience delivery lead time close to 14 days.

  • If I find the kits to be too easy/hard for my child, can I switch age segments at any time at no cost?

    Yes, you may! Kits shipped will be as per the child’s age and curriculum studying into. If you would like to move to a lower or higher age segment during a subscription or any-time, let us know via email / chat / phone-call & we will switch your subscription to the right age segment at no additional charge. You will receive the remaining boxes in the new age segment.

  • If I require assistance while placing an order, can I call in?

    Absolutely. Please feel free to write or call. We are more than happy to assist.

    You can write to us at wanowarie.pune@kitucate.com, call us at +91 73783 95909.

  • What about Cash on Delivery?

    We do not offer COD at the moment. Once the service is available, we will publish on website.

  • What about returns and refund?

    Please read about it in the ‘Terms & Conditions’.

  • What are the different products or services offered by Kitucate?

    Kitucate’s products and services fall under three main verticals.

    • Contextual and Subject Kits: Contextual to school curriculum and subject sets are available for subscription under the membership plan.
    • DIYE Kits: Do it Yourself with Education (DIYE) kits provide hands on learning utilizing various science principles to make a real life product.

    Skill Development: A learning ladder is created for a child to earn a living or innovate further in the life with various skill development educations such as 3D printing, Solar Photovoltaic, Electronics, Sensors and Robotics etc.

  • What are the specific products in these verticals?

    You may read more about our products and services by visiting products and services page.

  • What is Kitucate?

    Kitucate is in to kit based education providing hands on experience for science principles taught through well researched kits for 6-18 year olds.

  • Why hands on method of learning are required?

    There is a famous proverb that says –

    I read – I forget

    I see – I understand

    I do – I remember